What, in concrete terms, has the MACH Initiative done for you since you became involved in the program?
The MACH initiative has helped us identify more efficient ways of working to support our MACH sponsor, all while becoming more competitive globally.
We have implemented KPIs to measure objectives such as continuous improvement, innovation, and quality.
This has allowed M1 to quickly identify subject of improvement to better serve our customers.
What was the biggest challenge you faced in reaching MACH 4?
Achieving MACH 4 the same year that we moved facilities, all while continuing steady growth of the business was the hardest challenge. We nevertheless succeeded and mitigated the risks that are typically associated with a large move by using it as an opportunity to improve to our organizations’ processes.
To what extent has your participation in the MACH Initiative improved your customer/supplier relationship?
Having our sponsor, Air Canada, directly involved in our progress has fostered a very strong customer/supplier relationship.
Thanks to our sponsor, we have significantly grown our capabilities, while providing our customer(s) a local, cost-effective solution, catered to meet their operational needs.
M1 also uses our success in the MACH program to bring in new business. We show potential customers the level of detail that is required (MACH Audits) for companies in the initiative.
The MACH audits are as thorough as any other of our many audits, and our results are a testament to our team’s agility and work ethic.
What suggestions would you give to a supplier who would like to participate in the program?
Find a sponsor that is motivated to develop you as a strategic supplier.
There is more to the MACH initiative than simply targeting the next MACH level.
Developing with the MACH initiative, rather than for the MACH initiative will grow your business to increase returns with your existing customers, and also develop new customers.
Bring the standardization of subcontracting